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We
have always been associated with top quality products, offering unbeatable
value. In the unlikely event that you are not totally satisfied with a
product you have purchased, return it to us within 21 days in its original
condition and packaging for exchange or refund.
We
also operate an exchange policy for damaged or defective goods. Any faulty
items must be reported within 7 days of receipt of goods. Please
also check out our comprehensive Power Tool Repair Policy.
Steps
for Returning an item:
| 1 |
Email
repair@protrade.co.uk or
call us on 08452 30 60 70 quoting 'Our Ref.', which can be
found on the original Despatch Note underneath 'Invoice Address'.
Please also give details of the item to be repaired. |
| 2 |
We will issue a Returns Reference Number. |
| 3 |
Ensure
the item is in its original condition and packaging. Please also return
the item to the original or similar outer packaging and seal with
tape. Finally, write 'Protrade' on the outer box followed by the Returns
Reference Number. |
| 4 |
Send to: Protrade Central Warehouse, Pride Parkway, Pride Park,
Derby, DE24 8HX. It is advisable that the delivery method is traceable,
i.e. carrier or parcel post, as we cannot take responsibility of
goods that do not arrive.
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| 5 |
We will process a refund, once the item has been received, and advise confirmation. |
Steps
for exchanging a faulty item:
| 1 |
Email
repair@protrade.co.uk or
call us on 08452 30 60 70 quoting 'Our Ref.', which can be
found on the original Despatch Note underneath 'Invoice Address'.
Please also give details of the faulty item to be exchanged. |
| 2 |
We will immediately arrange collection of the item, issuing you with a collection date and Returns Reference Number |
| 3 |
Ensure the item is in its original packaging. Please also return the item to the original or similar outer packaging and seal with tape. Finally, write 'Protrade' on the outer box followed by the Returns Reference Number. |
| 4 |
When the goods are collected, obtain a Proof of Return Note from the vehicle driver
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| 5 |
We will despatch a replacement once the item has been received. |
Please Note:
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Items will not be accepted without a Returns Reference Number.
- Any
refunds are for the products only and do not include carriage charges.
- Once
a collection date and address has been agreed, it can only be changed
up to the day before. If for whatever reason the date was not met, it
is then up to the customer to ensure the goods are returned to us.
- The
collection service is for mainland UK only. For returns outside mainland
UK, call Customer Services on 08452 30 60 70.
- The
collection service is only applicable for items under 25kg.
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