When you purchase a Power Tool from Protrade,
that's not all you get. You also receive our
hassle-free, comprehensive after sales service.
In the unlikely event of your Power Tool failing during the first 12 months,
we will collect your machine, repair and return it to you no messin'.
The Protrade Service Centre is an authorized service agents for all the Power
Tool brands we supply, and stock over £25,000 worth of spares to
ensure the support given is second to none.
Protrade Service Centre also repairs out of warranty Power Tools for brands we distribute. All repairs
are covered by an additional 3 month warranty. Stocked spare parts are also available next day.
For more information about the Protrade Service Facility, call us on
08452 30 60 70
Steps
for Returning Power Tools purchased within the last 12 months:
| 1 |
Email
repair@protrade.co.uk or
call us on 08452 30 60 70 quoting 'Our Ref.', which can be
found on the original Despatch Note underneath 'Invoice Address' along
with the purchase date. Please also give details of the item to be
repaired, its fault and the postal address from which the item is
to be collected. |
| 2 |
We
will arrange collection of the item, issuing you with a collection
date and Repair Reference Number.
|
| 3 |
Ensure
the item is packaged in an outer box, to avoid further damage, and
seal with tape. Write 'Protrade' on the outer box followed by the
Repair Reference Number. |
| 4 |
When the goods are collected, obtain a Proof of Return Note from
the vehicle driver.
|
| 5 |
Once
the item is repaired, it will be despatched back to the original collection
address unless we are otherwise instructed. |
Steps for Returning Power Tools purchased outside the last 12 months:
| 1 |
Email
repair@protrade.co.uk or
call Customer Services on 08452 30 60 70 giving details of
the item to be repaired, its fault, plus your personal details, i.e.
address, phone number etc. |
| 2 |
We
will issue a Repair Reference Number. |
| 3 |
Ensure
the item is packaged in an outer box, to avoid further damage, and
seal with tape. Send to: Protrade Service Centre, Pride Parkway, Pride
Park, Derby, DE24 8HX. The Repair Reference Number should be written
on the outer box. It is advisable that the delivery method is traceable,
i.e. carrier or parcel post, as Protrade cannot take responsibility
of goods that do not arrive. Alternatively, we can arrange collection
at a cost of £12.00 +vat. |
| 4 |
Our Service Centre will check the item and advise a repair estimate.
If the estimate is accepted, the item will be repaired and despatched
straight back to your requested delivery address, free of charge.
If the estimate is declined, there is a cost of £6.00 +vat
for returning the item back to you, if required.
|
Please
Note:
-
The Protrade Repair Policies are only applicable for mainland UK only.
For repairs outside mainland UK, call Customer Services on 08452 30
60 70.
- In
some instances, a Service Engineer may call you if we feel the problem
can be resolved, simply and easily, over the phone.
- Larger
or bulky items (over 25kg) are not covered by our Repair Policies. In
these instances Customer Services will advise alternative arrangements.
- The
Protrade Service Centre will repair most well known 'Quality Power Tool
Brands', although brands we do not supply may take a little longer to
turnaround. Call Customer Services on 08452 30 60 70 to check whether
your tool can be accepted.
- Items
will not be accepted without a Repair Reference Number.
- To
make an estimate for repair, the tool is usually 'stripped down'. If
the estimate is declined, the tool will not be put back together unless
we are instructed. There is an additional charge of £15.75 +vat
for putting a tool back together.
- For cash account customers a £25.00 deposit is required. This will then be deducted from the cost of the repair or purchase of a new machine. Valid for 12 months. .
|
