Frequently Asked Questions

Our Depots are open 7:30am to 5:30pm Monday to Friday, 8:00am to 12:30pm on Saturdays and are closed Sundays and Bank Holidays. Our Central Sales and Support office is open Monday to Friday 8:00am to 5:30pm. Our website is open for orders 24 hours a day, 365 days a year.

We have five Protrade Depots which are in Derby, Burton-On-Trent, Chesterfield, Mansfield and Nottingham. All our Depots offer sales, a repair facility, PAT testing and tool hire.

Click and collect is free of charge and available Monday to Friday 8:30am to 5:00pm. Depending if stock is available, you can click and collect from one of our five Protrade Depots. You can choose from Derby, Burton-On-Trent, Chesterfield, Mansfield and Nottingham and within 10 minutes your items will be ready for collection. If it’s your first purchase with Protrade, you may be asked to provide ID upon collection.

You can either contact us via telephone on 03452 60 20 80 or email us at sales@protrade.co.uk. Alternatively, you can text us on 07375 756654.

If you’d prefer to contact your local trade counter directly, click on any depot below for telephone numbers, email addresses, and mobile numbers for texting. We’d love to see you and showcase our amazing product ranges. If you’re in the local area, why not visit us? Full addresses and maps for directions are also shown… hopefully, we’ll see you soon!

All orders over £50.00+vat will receive free next-day delivery. Orders under £50.00+vat will result in a £4.95 charge. Before 10 am, before noon, or Saturday deliveries are also available. For more information, please head to our delivery page for full details.

All orders must be placed by 5 pm to be despatched that day. The next day is regarded as ‘next working day’ ie. Monday to Friday, and applies to items in stock.

Saturday deliveries are available but will incur extra delivery charges. You have the option to confirm your delivery method at checkout.

For all good sends by FedEx, you will receive an email once it has been despatched with an online tracking link showing you the location of your parcel. If your goods have been sent by our local delivery vehicle, please call customer services on 03452 60 20 80 to check the status.

All delivered parcels require a signature from the recipient. If there is nobody in at the address, a card will be left confirming the attempted delivery. There will also be a contact telephone number for re-arranging a convenient delivery date. Another option is you can collect the parcel from your local Carrier Depot. Please note if you have purchased a knife online, you will may also need to provide ID to prove you are aged 18 or over.

Our warehouse handles thousands of parcels every day. In order to reduce costs to the customer and to be environmentally friendly, we reuse and recycle outer packaging. If you think we may have sent the wrong item, please ensure you look inside the packaging first prior to contacting us.

In the unlikely event that you are not totally satisfied with your product, you can return it to us within 14 days in its original packaging and condition for a full refund or exchange.

All our products are UK specification products for use in the UK.

Payment online can be made by credit card, debit card or PayPal. 30-day accounts are also available. 0% finance enables you to confidently invest in new equipment. To review our payment options – click here.

If you would like to apply for a Trade Account with 30 day credit terms, please print and fill out the account application form and return by post to – Accounts Department, DIPT Group, Sidney Robinson Business Park, Ascot Drive, Derby, DE24 8EH. All account applications are subject to status.

Once you checkout, you will see that your promotion code has been taken off the total.

Click on the forgotten password link and enter your email address. You will receive an email with instructions on how to reset your password.

Subscribed customers will receive occasional emails receiving the latest offers, products, and events. If you wish to stop receiving these emails at any time, you can unsubscribe at the bottom of any email you have received. Alternatively, please email marketing@dipt.co.uk with your name and email address confirming you wish to be removed from Protrade's emailing list.  Please allow 24 hours for this to process. 

f you would like to subscribe to our newsletters, please scroll down and enter your email address, using the box next to "Sign up to our newsletter" below.

At Protrade we respect your privacy and are committed to protecting your personal data. We do not rent or sell your information on to other companies. All your details are kept confidential. To see how we store your personal data click here.

Click onto ‘Your Account’ and ‘Address Book’. This then gives you the option to add a new shipping address, which can be made the primary delivery address.

All our goods are covered by the standard manufacturer's warranty. However, at Protrade, we exclusively offer extended warranties on all #BuiltOnTrust tools with our preferred partners, over and above the manufacturer’s warranty. For more information, please visit our warranty and logging page.

There are several benefits when purchasing your power tools from Protrade. Our #BuiltOnTrust Support Package gives you additional warranty cover over and above the manufacturer’s warranty. Also, there is no need to register your extended warranty – we do it for you! For more information on the benefits of the power tool support package, click here.

All our images on the website are either from manufacturer’s stock images or images we have taken ourselves. Sometimes, manufacturers alter their products slightly. If the change is significant, we usually upload a new image. However if the item is incorrect – please contact our Central Sales and Support Team.