Power Tool Support Package
Cradle to the grave after-sales support package, as standard with all power tools purchased from Protrade... #BuiltOnTrust
EXTENDED WARRANTIES REGISTERED BY US
PURCHASE HISTORY LOGGED FOR EASY RECALL
7-10 DAY TARGET REPAIR TURNAROUND TIME
REDUCED NON-WARRANTY REPAIR LABOUR RATES
Extended Warranty
#BuiltOnTrust A large proportion of the #BuiltOnTrust power tools are supplied with additional warranty cover, over and above the manufacturer’s warranty. There is also no need to register extended warranties – we do it for you for most brands!
Repaired by Certified Technicians using Genuine Parts
Extraordinary service levels and warranty periods are achievable because of our state of the art in-house service centre. Not only is the facility an official warranty service agent for most professional power tool brands currently available, it also has exclusive rights as the only UK authorised facility for many of the brands too. Be assured that your tools will be repaired by certified technicians using genuine parts.
We’ll register extended warranties for you
There is also no need to register extended warranties – we do it for you! With some brands, where the process can be confusing and time consuming, the registration rate is as low as 20%. For all #BuiltOnTrust power tools purchased from Protrade, we take care of the entire process and even electronically file all purchase and warranty documentation for easy recall. This excludes Festool power tools from 5th November 2020.
More reasons to purchase your power tools from Protrade:
INFORMED KNOWLEDGE
We constantly monitor and test tools to ensure we only recommend and supply the correct tools for the job. Highly trained and informed consultants will assist you in the selection process.
HASSLE FREE
All extended warranty registration is taken care of by us. Our advanced computer system will simply recall all relevant information from the tool’s serial number….no hassle, no messin!
ADDED SECURITY
All serial numbers are logged, therefore we know exactly who purchased what tool. As one of the few tool companies with service facilities, should a lost or stolen item be booked in, we can easily track it back.
PRIORITY SERVICE
Exclusive UK agreement; we provide a genuine 3 years warranty on all component parts, across all brands as standard* and you do not need to register the tools! (*excludes Makita batteries & chargers).
REPLACEMENT OPTION
For popular cordless tools there is an option to hire a replacement item, from just £2 per day, whilst your tool is being repaired under warranty, enabling you to get on with the job – subject to availability.
GENUINE GUARANTEE
All our tools are genuine & UK sourced. Seemingly reputable companies are also sourcing from outside the UK, often making any warranty null & void.